Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and disclose information when you visit our website or make a purchase. We comply with the Australian Privacy Act 1988 and all relevant privacy, data protection, and communications laws.

Information we collect

We only collect information that is reasonably necessary to operate our business. This may include your name, email address, phone number, shipping address, and billing details when you place an order. If you choose to opt in to marketing communications, we may also collect your email address for that purpose. We do not collect sensitive personal information.

How we use your information

We use your information to process and fulfil orders, provide customer support, manage returns or issues, and communicate with you about your purchase. If you opt in, we may also use your details to send product updates or marketing messages. You can unsubscribe from marketing communications at any time.

Payment information

Payment details are processed securely by third-party payment providers. We do not store or have access to your full payment information. Payment providers operate under their own privacy policies and security standards, which comply with Australian law.

Sharing of information

We only share personal information with third parties where necessary to provide our services. This includes shipping providers, payment processors, website hosting services, and analytics tools. All third-party providers we work with are required to comply with applicable Australian privacy laws and to handle personal information securely. We do not sell or trade personal information.

Data storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Customer data is stored securely using trusted systems and access is limited to those who need it to perform their role. While no system can guarantee complete security, we take privacy and data protection seriously.

Cookies and website data

Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site. This information is collected in an aggregated form and does not identify you personally.

Access and correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or out of date. We will respond within a reasonable timeframe.

Questions and contact

If you have any questions about this policy, how your information is handled, or would like to make a privacy enquiry, please Contact Us. We are happy to provide clear information about our practices.